Role: LEGO® Serious Play® facilitator certification lead
A certified facilitator training tailored to Nokia's strategy-creation context, transferring the capability to run LSP-based strategy sessions internally, without an external facilitator.
Nokia Siemens Networks' team wanted to develop internal capability for running strategy sessions using LEGO® Serious Play®. They needed a certified facilitator training customised to their strategy-creation context — not a standard course.
Designed and delivered an LSP facilitator certification training focused on framing strategic questions, connecting model-building to inference, and creating shared strategic identity in a group. Adapted the methodology to Nokia's specific strategic challenges.
The Nokia team completed certification and acquired tools for internal strategy sessions. The organisation gained the capability to run LSP-based sessions without an external facilitator. Six-month follow-up showed internal sessions continued and the team independently formulated strategic questions for use in sessions.
Transferring capability is different from running a process. In facilitator training the goal is not a “good session” — it is for participants to understand why every decision was made, not just what was done. That requires more metacommunication than a standard training.